Ordering and Shipping

We are experiencing some delays in shipping orders, but please be assured that we are working diligently to ship your orders as quickly as we can. Thank you for your patience at this time.

  • Shipped Canada Post Expedited if over 500g
  • Shipped Canada Post Standard if under 500g
  • Calculated by weight
  • Visible on “View Cart” page
  • Price is seen prior to check-out
  • Based on standard Canada Post Expedited fees for Canada and the U.S.

You will receive a Canada Post notification when your order ships unless it is under 500 grams and is shipped by regular post. If your shipping charge is $6.50, your product is likely being shipped by regular post.

International orders are calculated manually.

  • Choose Pay by Cheque option
  • We will email you services and costs
  • Choose a service via email
  • We will send you a PayPal invoice
  • Pay bill by credit card or PayPal
  • Order is shipped

It is preferred that international purchasers have products sent to friends or family familiar with your shipping needs.

Some digital products have to be manually emailed.

Yes. I have a home office only minutes off the 401 at Woodstock. There is no viewing room, but you can pick-up at the door or have someone collect your order from the bin on my protected porch.

Let us know in the Order Comments field on the Confirm Order Page that you want to pick-up. Choose the Pay by Cheque option on checkout. We’ll remove the shipping charge and arrange pick-up times via email.

When ordering via a registered school, please enter your PO# and school name in the Order Notes on the Billing page in Check-out. Alternatively, you can enter different Bill To and Ship To addresses. Then choose the Pay by Purchase order  option.

Your order will be on hold until payment is completed or arranged through the school. You will receive notice when the shipment has processed and is on its way to you.

Yes. You can definitely pre-order if you know what you want, and also browse for other things when you get there. You’ll save on shipping if you pre-order.

Order online, choose the pay by cheque option, and in the comments field indicate which conference you want to pick up at. We will remove the shipping costs from your order and have it bagged and ready for you. Pay upon pick-up.

Order 4 weeks in advance.

Please don’t order ahead if you are not intending to purchase.

Books in perfect resalable condition may be packaged carefully and returned for refund on the books (not shipping) less a 10% restocking fee to cover non-refundable finance charges and labour. Please email ahead info@donnaward.net for approval. We encourage buyers to examine products online prior to ordering. We answer product questions.

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